Careers at WorkSource

WorkSource Montgomery is excited to be expanding our team. We are looking for passionate individuals that are committed to serving the employers, underemployed, and unemployed by filling the gap between job opportunities and the qualified talent.

Position Responsibilities

WorkSource Montgomery, Inc. (WSM) is seeking to fill the position of Case Management Coordinator for IT Careers with a professional who is passionate about helping individuals gain employment in the information technology sector. The successful candidate will provide individual case management of customers, assist with the coordination and staging of career fairs, track customers progress in the program, and manage a customer service database.  This position is a project based 1099 position with no benefits (funded until December 31, 2020).  The Tech Hire and America’s Promise programs are federally funded by the US Dept of Labor to increase the pipeline of qualified information technology workers.

Knowledge, Skills and Talent Required

Ability to manage, foster, and facilitate relationships. Experience managing a project or Customer Relationship Management data base required. Knowledge of IT terminology and certifications required.

Responsibilities

  • Enter customers into Customer Relationship Management Systems (CRM)
  • Work with staff of institution providing training for the program
  • Participate in case conferences to get a better understanding of customers being served
  • Triage referrals of customers who have completed IT trainings
  • Coordinate logistics of staging job fairs and hiring events
  • Track time and effort of WSM staff working on Tech Hire and America’s Promise Grants
  • File required quarterly reports for Tech Hire and America’s Promise Grants

Requirements

  • Ability to work independently, self-initiate tasks, and self-monitor performance
  • Ability to approach challenges flexibly and creatively
  • Strong time management skills
  • Strong written communication and presentation skills
  • Ability to travel locally and participate in local and state led trainings and conference
  • Documented experience in managing a Customer Relationship Management System required
  • Experience tracking state or federal grants strongly preferred

Please email resume and cover letter (with answers to the questions below) to: jobs@worksourcemontgomery.com to be considered for this position.

  1. Explain your experience in working with a Customer Relationship Management System
  2. Tell us about your knowledge of IT certifications
  3. Do you possess any IT certifications?
  4. Tell us about your experience in managing a project?

* Compensation will be commensurate with qualifications
** WorkSource Montgomery is an equal opportunity employer

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