Have you ever dealt with an angry customer? What is the best way to interact with customers and coworkers when on the Job? This training will help you develop positive relationships with customers and coworkers. You will also expand your business communications skills.

How to Register for a Workshop

• Workshop registrations can be found by visiting https://mwejobs.maryland.gov.
• Workshop registrations will be available up to one (1) day before the scheduled
• The WALK-IN STANDBY POLICY allows customers who are unable to register, to access seats that may become available the day of the workshop, see details of how to sign-up

Attendance Policy

• Reserved seats are held for customers who are pre-registered and arrive on time.
• In fairness to all workshop participants, ten (10) minutes after the scheduled start-time (regardless of available seating), doors will be closed and workshops will begin.
• Intensive Services Orientation (No Grace Period)
  • The ISU/WIA Orientation Workshop begins promptly when scheduled. There is no grace period for this workshop.
• Important Note about Childcare: Childcare is not available. Children will not be allowed in the training.